Frequently Asked Questions
Everything you need to know about your JessaKae order.
What is the processing time for my order?
Most orders are processed and shipped within 1-3 business days. During new collection launches or sales, processing may take up to 5 business days.
How do I determine the right size for me?
We provide a detailed size chart on each product page. Since we offer a wide range of sizes (including XXS-6X), we recommend measuring your bust, waist, and hips to ensure the perfect fit.
What is your return policy?
We accept returns for store credit or exchange within 30 days of delivery. Items must be in original condition, unworn, and with all tags attached.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping rates and delivery times vary by location and will be calculated at checkout.
Can I cancel or modify my order once it's placed?
To ensure fast shipping, we begin processing orders immediately. Therefore, we are unable to cancel or make changes to an order once it has been confirmed.
Are your dresses ethically made?
Quality and ethics are at our core. We work closely with our manufacturing partners to ensure fair labor practices and high-quality craftsmanship for every garment.